Find what you want to order either by browsing through the categories or by using the product search field in the top right hand corner of the screen. *Search item by product name, type or code – search field will also recognize part descriptions.

Items to be purchased must first be added to your shopping cart by typing in the quantity you wish to order on the product page and selecting the Add to Cart button.
If you want to continue browsing & shopping, just click on the continue shopping button. When you are ready to complete your order, click on the Place Order button on the checkout screen.

Paying by Credit Card? Your order will automatically be processed and credit card charged. On approval, your order will be sent directly to our warehouse for processing and dispatch.

Paying via Ariba? On submission, your order will automatically be sent to Ariba – for Purchase Requisition request, Purchase Order approval and payment processing. All orders must be approved by your relevant line manager. Your line manager will be flagged when an order needs to be approved. Approval must take place within 14 days of order submission. Zinc system will automatically reject any orders that aren't approved within the 14 day approval period. Ariba support should notify the relevant member should this occur. Should the merchandise still be required, you will need to go back into the catalogue and submit a new order.

Yes, however you must notify us within 21 days of receiving your order. Eg if the size is not correct. The sender is responsible for returning any items back to Zinc for exchange. Please send to the following address:

Att: ANZ/Zinc Returns

Door 4, 83-89 Freight Drive

Somerton VIC 3062 

Goods will be reviewed for return/exchange. Please not goods must return in good condition as purchased. Zinc reserves the right to reject a returned item that does not return in reasonable condition.

If you have received the incorrect item or damaged stock, please contact Zinc within 21 days of receiving your order via email on orders@zinc.com.au. We will arrange to exchange incorrect items or replace damaged / faulty stock at our cost.

Paying by Credit Card?
A copy of your Tax Invoice will be automatically sent to you upon order submission.

Paying via Ariba? 
All Tax Invoices are automatically uploaded into Ariba throughout the month. Tax Invoices will be available to persons ordering at the time of receipting your order in Ariba. Should you require a copy of a Tax Invoice, you will need to contact the Accounts department at ANZ.

Orders are managed within Ariba. If you wish to cancel your order, you will need to do so within Ariba. Cancellation of your order within Ariba will ensure your order is not sent to Zinc for order processing.
 

Once you have added items into your shopping basket, they will remain in your basket for 5 days after which time they will automatically be removed and go back into available stock.

For any custom or bespoke orders, please contact Taryn Logan, the Account Director for ANZ Merchandise.

Email: taryn.logan@zincgroup.com

Phone: +61 3 8807 2411

Please feel free to email orders@zinc.com.au  with any relevant feedback or suggestions on how we can improve our merchandise range or service.

We are unable to allow pick-ups from our warehouse, unfortunately. Our warehouse operates with a highly automated dispatch system which allows us to send out orders quickly and efficiently. Allowing pickups would disrupt this process.

All orders are delivered using courier Toll Ipec. For any orders paid for via Ariba, a dispatch notice will be provided by Ariba.

For tracking enquires on orders placed with credit card, please contact orders@zinc.com.au

Business addresses are preferred but we understand you may be working from home due to COVID-19, therefore delivery to a residential address during this time is accepted. We are unable to deliver to a PO Box as the majority of orders will require a signature on delivery.

All orders are disptched from our Melbourne warehouse, please allow 3-5 business days for delivery.

If you are not present at the time of delivery, you will receive a calling card and may be required to collect your parcel from your local collection centre.

If you have any international delivery requirements, please email orders@zinc.com.au or contact the hotline and a member of customer service team will assist with your enquiry.  All international orders have a minimum order value of $250, shipping costs are additional.

If you have received damaged goods, please contact Zinc within 14 days of receiving your order via email on orders@zinc.com.au. We will arrange to replace any damaged or faulty stock at our cost depending on stock availability.